Icknield Infant and Nursery School takes concerns seriously and we will make every effort to resolve matters as quickly as possible. It is in everybody’s interest that concerns and complaints are resolved as swiftly as possible. Many issues can be resolved informally, without needing to escalate to the formal stages of the complaints process.

Icknield Infant and Nursery School understands however, that there are some occasions when people only wish to raise their concerns formally. In such instances, the School will attempt to resolve the issue(s) internally, through the stages outlined within its complaints policy and procedure.